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Operations
Reference
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RQT9658
Troubleshooting
Before requesting service, make the following
checks. If you are in doubt about some of the check
points, or if the solutions indicated in the following
guide do not solve the problem, consult your dealer
for instructions.
Do you have the latest software installed?
Occasionally, Panasonic may release updated software for
this unit that may add or improve the way a feature operates.
(> 12)
Humming heard during play.
An AC mains lead or fluorescent light is near the cords. Keep
other appliances and cords away from this unit’s cables.
The power on indicator blinks red.
The unit has been left unused for about 30 minutes and will
shut down in a minute. Press any button to cancel it. (> 11)
The device connected to the USB port is not
charging.
Is this unit turned on? If not, turn this unit on. (> 4)
Even if the charge is not complete, charging will stop if the
automatic standby is activated.
Set “AUTO OFF” to “OFF” for continuous charging. (> 11)
Cannot connect to the network.
Confirm the network connection and settings. (> 6)
Your wireless network might be set to be invisible. In this
case select “Manual settings” in “Method 2”. (> 7)
This unit cannot join a wireless network using WEP security
settings with the WPS methods (“Method 1”). Use “Method 2”
to join the wireless network. (> 7)
Make sure that the multicast function on the wireless network
router is set to on (enabled).
My wireless network router is WPS PBC
compatible, but the pairing does not work.
If the network is set to be invisible, the push button
configuration does not work. In this case, either make the
wireless network visible while you set up the network for this
unit or use “Method 2”. (> 7)
The Wi-Fi
®
status indicator continues to blink red.
The Wi-Fi
®
status indicator will blink red when this unit is
connecting to the wireless network. Once it is connected to
the wireless network it will light blue.
If it continues to blink red, check the wireless network
settings. (> 6)
Cannot connect to the unit.
Make sure that this unit is on the same wireless network as
the device you are trying to use. (> 6)
If “NET STANDBY” is set to “OFF”, the AirPlay compatible
device cannot be connected when this unit is off.
Set “NET STANDBY” to “OFF” (> 11), turn off the Wi-Fi
®
setting on the AirPlay compatible device, and then turn this
unit off and on. Reconnect the compatible device to the
Wi-Fi
®
network and then select this unit as the AirPlay
speakers again.
Playback does not start.
The sound is interrupted.
Simultaneous use with other 2.4 GHz devices, such as
microwaves, cordless telephones, etc., may result in
connection interruptions. Increase the distance between this
unit and these devices.
Do not place this unit inside a metal cabinet, for it might block
the Wi-Fi
®
signal.
Place this unit closer to the wireless network router.
If several wireless devices are simultaneously using the
same wireless network as this unit, try turning off the other
devices or reducing their wireless network usage.
With some iOS and iTunes versions, it may not be possible
to restart the AirPlay playback if the unit is turned off during
the AirPlay playback.
In this case, select a different device from the AirPlay icon of
the Music app or iTunes and then re-select this unit as the
output speakers. (> 9)
If the playback stops, check the playback status on the iOS
device or iTunes.
If play does not start (even though the Wi-Fi
®
status indicator
lights blue and the AirPlay icon is displayed), restart the
wireless network router, turn the Wi-Fi
®
connection on the
iOS device or Mac/PC off and on, and then make sure that
your home wireless network is selected.
To return all settings to the factory preset
When the following situations occur, reset the
memory:
There is no response when buttons are pressed.
You want to clear and reset the memory contents.
1 Disconnect the AC mains lead. (Wait for at
least 3 minutes before proceeding to step 2.)
2 While pressing and holding down [Í/I] on the
main unit, reconnect the AC mains lead.
Keep [Í/I] held down until the operation indicator
(> 4) blinks 4 times. (Approx. 10 seconds.)
3 Release [Í/I].
All the settings are returned to the factory preset. You will
need to reset the memory items.
Common problems
Network
AirPlay operations
SC-AP01EBGN~RQT9658-2B.book Page 13 Friday, June 15, 2012 10:44 AM
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