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Issue Possible Cause & Solution
Even when I tap , a call is
not made.
The phone number registered on the [Camera Registration] screen
is not correct.
Check whether the setting is correct, and enter the setting again
as necessary (Page 65).
You are already on a call.
When you finish the call, tap again.
Note
If the information provided here does not resolve your issue, refer to the documentation of the network
camera, or consult your network camera administrator.
SD Cards
Issue
Possible Cause & Solution
The SD card is not
recognised.
The SD card is not formatted according to the SD standard.
This unit does not support SD cards that are not formatted
according to the SD standard. Format the SD card with this unit,
and then try again (Page 128).
I cannot save to an SD card.
The SD memory card is not compatible with this unit.
Use an SD card that is compatible with this unit (Page 127).
The SD card is not formatted correctly.
Format the SD card (Page 128).
The SD card is not completely inserted.
Remove the SD card, and then reinsert the card, making sure to
insert it completely (Page 128).
The write-protection switch on the SD is set to the "lock" position.
Remove the SD card, set the write-protection switch on the card to
the unlock position, and then reinsert the card (Page 128).
Images saved on the SD card
are not displayed on the
[Select wallpaper from
Gallery] screen.
The image size is unsupported.
For the Phone screen wallpaper, use an image with a resolution of
800 ´ 455 pixels (Page 96).
Music saved on the SD card
is not displayed on the
ringtone selection screen.
You have not registered the file to the ringtone list in the Music
application.
In the Music application, register the music you want to use as a
ringtone to the ringtone list, and then add it as a ringtone in [Melody
for phone ringtone] (Page 99).
When I install a certificate, the
file names of files on the SD
card are not displayed.
Change the file name to have 9 characters or more, and then try again.
Thumbnails of images on the
SD card are not displayed, or
different images are
displayed.
The SD card was not unmounted before it was removed from the unit.
Unmount the SD card before removing it (Page 121).
To display the correct thumbnail images, clear the SD card’s cache
(Page 121).
Document Version 2012-12 Operating Instructions 137
Troubleshooting
137


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