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Issue Possible Cause & Solution
I cannot transfer a call.
You are in a 3-party conference call.
When the 3-party conference call ends, try the operation again
(Page 55).
I cannot do a blind transfer.
You are either in the middle of transferring a call or you are in a 3-party
conference call.
Either cancel the transfer or end the 3-party conference call, and
then try the operation again (Page 55).
I cannot establish a 3-party
conference call.
You are in the middle of transferring a call.
Cancel the transfer, and then try the operation again (Page 55).
I cannot assign anything to a
flexible button.
You are on a call or the screen lock is active.
When the call ends, try the operation again.
Unlock the screen lock, and then try the operation again.
Some flexible buttons may already have phone functions assigned to
them through configuration file programming.
These buttons cannot be modified. For details, consult your
administrator.
Sound Quality
Issue
Possible Cause & Solution
The other party cannot hear
my voice.
The unit is muted.
If the light on is flashing red, press to
turn off mute (Page 19).
The microphone is blocked.
During a call, avoid blocking the microphone with your hands or
other objects.
134 Operating Instructions Document Version 2012-12
Troubleshooting
134


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