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Useful Information
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Document Version 2012-08
4 (status) indicator
Problem Cause/solution
The 4 indicator continues
flashing in amber.
L An IP address may not have been acquired or the static IP
address is not appropriate. Check the base unit’s IP address:
Handset:
1 (centre of joystick) i {#}{5}{0}{1}
Base unit (KX-TGP550 only):
K (middle soft key) i {#}{5}{0}{1}
We recommend to perform the following with your
administrator. Contact your administrator for further
information.
If necessary, change the base unit’s static IP address.
If an IP address was not acquired, check your network
devices’ (router, modem, etc.) connections. If the
connections are made properly but the problem persists,
check your network devices’ (router, modem, etc.) settings.
L Many installation issues can be resolved by resetting all the
equipment. First, shut down your modem, router, hub, base
unit, and computer. Then turn the devices back on one at a time
in this order: modem, router, hub, base unit, computer.
L If you cannot access Internet Web pages using your computer,
check to see if your phone system is having connection issues
in your area.
L For more troubleshooting help, contact your administrator.
The 4 indicator flashes in amber
rapidly although the IP address
was acquired.
L Unplug the base unit’s AC adaptor to reset the unit, then
reconnect the AC adaptor. If the 4 indicator is still flashing in
amber rapidly, there may be a problem with the base unit
hardware. Contact your phone system dealer.
The 4 indicator lights in amber
although the Ethernet cable is
connected properly.
L The base unit’s IP address may conflict with the IP addresses
of other devices on your local network. Check the base unit’s
static IP address:
Handset:
1 (centre of joystick) i {#}{5}{0}{1}
Base unit (KX-TGP550 only):
K (middle soft key) i {#}{5}{0}{1}
Then check the IP addresses of the other devices on your local
network. If necessary, change the base unit’s static IP address.
The 4 indicator is off. L The base unit power is off.
L The Ethernet cable is not connected properly. Connect it.
L Your network devices (hub, router, etc.) are turned off. Check
the LEDs for the link status of the devices.
L The base unit power is booting up.
57


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