Problem Cause/solution
Caller information is slow
to display.
R Depending on your phone service provider, the unit may
display the caller’s information at the 2nd ring or later. Set the
first ring to “Off” (page 24).
R Move closer to the base unit.
Time on the unit has
shifted.
R Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to “Manual” (off) (page 24).
The name stored in the
phonebook is not fully
displayed while an outside
call is being received.
R Edit the phonebook entry name to fit in 1 line of text (page 21).
Answering system
Problem Cause/solution
The unit does not record
new messages.
R The answering system is turned off. Turn it on (page 33).
R The message memory is full. Erase unwanted messages
(page 34).
R The recording time is set to “Greeting Only”. Change the
setting (page 36).
R Your phone service provider’s voicemail service may be
answering your calls before the unit’s answering system can
answer your calls. Change the unit’s number of rings setting
(page 36) to a lower value, or contact your phone service
provider.
R The answering system will not answer incoming calls while the
other devices such as handsets are engaged in a call.
I cannot operate the
answering system
remotely.
R The remote access code is not set. Set the remote access
code (page 35).
R You are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 35).
R The answering system is turned off. Turn it on (page 36).
The unit does not emit the
specified number of rings.
R If the first ring is turned off (page 24), the number of rings
decreases by 1 from the specified number of rings.
Liquid damage
Problem Cause/solution
Liquid or other form of
moisture has entered the
handset/base unit.
R Disconnect the AC adaptor and telephone line cord from the
base unit. Remove the batteries from the handset and leave to
dry for at least 3 days. After the handset/base unit are
completely dry, reconnect the AC adaptor and telephone line
cord. Insert the batteries and charge fully before use. If the unit
does not work properly, contact an authorised service centre.
Caution:
R To avoid permanent damage, do not use a microwave oven to speed up the drying process.
Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333
43
Useful Information
