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Problem Cause and/or solution
Noise is heard, sound cuts
in and out.
R You are using the handset or base unit in an area with high
electrical interference. Re-position the base unit and use the
handset away from sources of interference.
R Move closer to the base unit.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL service provider for details.
Sound quality seems to be
getting worse.
R You have registered a handset that is not recommended for
use with the base unit. The clearest sound quality is only
possible when using a recommended handset (page 4).
The handset does not ring. R The ringer volume is turned off. Press the volume button on
the side of the handset up ( ) and down ( ) to adjust the
volume.
R Night mode is turned on. Turn it off (page 38).
I cannot make calls. R You dialled a restricted number (page 39).
R In the control panel (page 20), make sure the handset’s
airplane mode feature is turned off, and that the handset’s
DECT connection to the base unit is turned on.
Caller ID
Problem Cause and/or solution
Caller information is not
displayed.
R You may need to subscribe to your phone service provider’s
Caller ID service. Contact your phone service provider for
details.
R If your unit is connected to any additional telephone
equipment, remove the additional equipment and plug the unit
directly into the wall jack.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL service provider for details.
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is
displayed late.
R Depending on your phone service provider, the unit may
display the caller’s information at the 2nd ring or later. Set
[First ring] to [Off] (page 41).
R Move closer to the base unit.
Time on the unit has
shifted.
R Incorrect time information from incoming Caller ID changes the
time. Select a different automatic time setting method, or set
the time manually (page 42).
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
59
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