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If you experience any trouble
If you experience any trouble with the app’s features, first confirm the following.
R Are your base unit and wireless router turned on and functioning properly?
Refer to the operating instructions supplied with your wireless router for troubleshooting
information if necessary. Make sure all cables are functioning and firmly connected.
R Have you configured the base unit to connect to your wireless router?
Refer to the Smartphone Connect Setup Guide or Operating Instructions supplied with your
phone system for information if necessary.
R Is your smartphone’s Wi-Fi feature turned enabled?
Refer to the operating instructions supplied with your smartphone for troubleshooting
information if necessary.
R Is your smartphone within range of the wireless router that the base unit is connected to?
In most cases, your smartphone cannot communicate with your base unit if they are not
connected to the same wireless router.
Your smartphone cannot communicate with your base unit when you are away from home.
R Is there a problem with the quality of your wireless router’s signals?
Refer to “Wireless router signal quality” on page 23.
Error messages
General use
Display message Cause and/or solution
Unable to connect to the
network.
E1-01
E1-02
R Your smartphone’s Wi-Fi feature is turned off.
Turn it on.
R Your smartphone cannot connect to your wireless router.
Make sure your wireless router is turned on and functioning.
Not connected
E1-04
R Your smartphone cannot connect to the base unit.
Make sure the base unit and your wireless router are turned
on and functioning.
The application could not
start.
E1-05
R Another app running on your phone is preventing this app from
starting.
iPhone/iPad
Tap the home button two times and force this app to exit.
Quit other apps and then try to start this app again later.
Android
Tap [OK] to exit this app. Quit other apps and then try to
start this app again later.
The maximum number of
mobile phones is already
registered to the base unit.
E2-01
R There are already 4 smartphones registered to the base unit.
Use a handset to deregister any unused smartphones from
the base unit.
The base unit refused this
connection.
E2-02
E2-03
R There is a problem with registration information stored in the
base unit.
Deregister your smartphone (page 18) and register it again.
19
Other Information
19


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