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Symptom Possible Cause Remedy
The scanning density is
uneven.
The scanning glasses are dirty.
Clean the conveyor and scanning
glasses. (page
46)
The color of the scanned
document is extremely
dif
ferent from the original
document.
The settings of the computer
monitor are wrong.
Adjust the computer monitor
settings.
Depending on the documents
scanned, the color of documents
may not be scanned properly
. For
example, the color of a highlighter
pen may be scanned lighter than it
appears.
Setting the value for [Chroma]
higher in the scanning conditions
may solve this problem.
Dark spots or noise appear
on the scanned documents.
The scanning glasses are dirty.
Clean the conveyor and scanning
glasses. (page
46)
There is noise or wave
patterns (moire pattern) on
the scanned image.
The scanning resolution settings,
combined with patterns within the
scanned image, may cause this
problem.
Change the scanning resolution
or turn the Moire Reduction
function ON, and perform
scanning again. About Moire
Reduction function, refer to the
Image Capture Plus, TW
AIN, or
ISIS help.
There is a noise louder than
normal when a short
document exits the unit.
The motor speed control may cause
a louder noise when a short
document exits the unit. This
operation is normal.
If you still experience problems after following these suggestions, please contact our Technical Support
Department at 1-800-726-2797 for further assistance. (U.S.A. only)
8.1 Troubleshooting
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