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Troubleshooting
When a problem occurs, please refer to the following:
Basic Operation
Problem Cause and Solution
You cannot log in to the
HDVC-MPCS Console.
The user name and/or password is incorrect.
Check that the capitalisation of characters is correct, and then try
entering them again.
A site registered in the profile
cannot participate in the
conference.
The site was moved to the "Non Participant" list at the start of the
conference.
Before starting the conference, do not move sites from the
"Participant" list if they might participate during the conference
(Page 16).
You cannot start a
conference.
The previous conference is not terminated.
Start a conference after terminating the previous conference
(Page 26).
The latest status of the
conference is not displayed.
The
status changed after the conference status screen was displayed.
Click
"Refresh" to update the screen (Page 25).
The
image
and
the
sound are
distorted.
The settings of the hub or router are different to those of the server.
The settings should be the same.
The bandwidth
(the
value
of
the "Bandwidth"
´
the number of sites in
the conference) exceeds the maximum bandwidth of the HDVC-MPCS.
Adjust the configuration of the "Total Bandwidth" and "Bandwidth"
so that the bandwidth does not exceed the maximum bandwidth
(Page 29, Page 31).
There may be a problem with your communication lines.
Contact your network administrator.
Cannot connect with other
sites.
The encryption key does not match the ones at other sites.
Ask the other sites to have the same encryption key with the
HDVC-MPCS.
The sites use a KX-VC500 without the Connection Enhancement
feature.
Ask the sites to activate the Connection Enhancement feature.
When "Other
Side Busy." is
displayed on the site’s display, more sites
than the number of registered license ports are trying to participate in
a conference.
A conference cannot be made with more sites than the number of the
registered ports. The number of ports can be increased up to 16. For
details, please contact your dealer.
The software version of the HD Visual Communication Unit at the sites
is 2.10 or earlier.
Ask the sites to update the software.
The site is not using the HD Visual Communications System.
Ask the site to use the HD Visual Communications System.
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Additional Information
50


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