EU/EEA-Wide Guarantee: Conditions applicable in any country other than the country
of original purchase.
A When the purchaser finds the appliance to be defective, he should promptly contact the proper
sales company or national distributor in the EU/EEA country where this guarantee is claimed, as
indicated in the “Product Service Guide” or the nearest authorized dealer together with this
guarantee and proof of date of purchase.
The purchaser will then be informed whether:
(i) the sales company or national distributor will handle the repair service: or
(ii) the sales company or national distributor will arrange for trans-shipment of the appliance to
the EU/EEA country where the appliance was originally marketed; or
(iii) the purchaser may himself send the appliance to the sales company or national distributor in
the EU/EEA country where the appliance was originally marketed.
B If the appliance is a product model which is normally supplied by the sales company or national
distributor in the country where it is used by the purchaser, then the appliance, together with
this guarantee card and proof of date of purchase, should be returned at the purchaser’s risk and
expense to such sales company or distributor, which will handle the repair service. In some
countries, the affiliated sales company or national distributor will designate dealers or certain
service centres to execute the repairs involved.
C If the appliance is a product model which is not normally supplied in the country where used, or
if the appliance’s internal or external product characteristics are different from those of the
equivalent model in the country where used, the sales company or national distributor may be
able to have the guarantee repair service executed by obtaining spare parts from the country
where the appliance was originally marketed, or it may be necessary to have the guarantee
repair service executed the sales company or national distributor in the country where the
appliance was originally marketed.
In either case, the purchaser must furnish this guarantee card and proof of date of purchase. Any
necessary transportation, both of the appliance and of any spare parts, will be at the purchaser’s
risk and expense, and there may be a consequent delay in the repair service.
D Where the consumer sends the appliance for repair to the sales company or national distributor
in the country of use of the appliance, the service will be provided on the same local terms and
conditions (including the period of guarantee coverage) as prevail for the same model appliance
in the country of use, and not the country of initial sale in the EU/EEA. Where the consumer
sends the appliance for repair to the sales company or national distributor in the EU/EEA
country where the appliance was originally marketed, the repair service will be provided on the
local terms and conditions prevailing in the country of initial sale in the EU/EEA.
E Some product models require adjustment or adaptation for proper performance and safe use in
different EU/EEA countries, in accordance with local voltage requirements and safety or other
technical standards imposed or recommended by applicable regulations. For certain product
models, the cost of such adjustment or adaptation may be substantial and it may be difficult to
satisfy local voltage requirements and safety or other technical standards. It is strongly
recommended that the purchaser investigates these local technical and safety factors before
using the appliance in another EU/EEA country.
F This guarantee shall not cover the cost of any adjustments or adaptations to meet local voltage
requirements and safety or other technical standards. The sales company or national distributor
may be in a position to make the necessary adjustments or adaptations to certain product
models at the cost of the purchaser. However, for technical reasons it is not possible to adjust
or adapt all product models to comply with local voltage requirements and safety or other
technical standards. Moreover, where adaptations or adjustments are carried out the
performance of the appliance may be affected.
G If in the opinion of the sales company or national distributor in the country where the appliance
is used the purchaser has the necessary adjustments or adaptations to local voltage requirements
and technical or safety standards properly made, any subsequent guarantee repair service will be
provided as above indicated, provided the purchaser discloses the nature of the adjustment or
adaptation if relevant to the repair. (It is recommended that the purchaser should not send
adapted or adjusted equipment for repair to the sales company or national distributor in the
country where the appliance was originally marketed if the repair relates in any way to the
adaptation or adjustment).
H This guarantee shall only be valid in territories subject to the laws of the European Union and
the EEA.
Please keep this guarantee with your receipt.
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EU Warranty
