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DISPLAYED PROBLEMS
SOUND AND PICTURE PROBLEMS
Before requesting service
Error code [U ] or [H ] appears:
!
U11: Disc is dirty. Wipe it clean.
!
U15: You inserted a DVD-R that has not been finalized.
!
H : This is indicative of a malfunction. The digits following "H"
depend on what state your player is in.
!
Press to put the player into stand-by mode, then briefly unplug
and re-attach the AC mains cable.
!
Contact the aftersales service if this does not remove the problem.
Please state the error code displayed by the set.
The OSD displays are cut off along their top edge:
No messages are output to the screen:
Message [Disc is incompatible with this player] is displayed:
!
This is a technical issue and not indicative of a malfunction.
There is no audio output and the sound is distorted:
!
Check the connections.
!
Deactivate the Advanced Surround effect.
The loudspeakers emit loud noise:
!
Go to the Setup screen and check the Audio menu settings
of [Dolby Digital], [DTS Digital Surround] and [MPEG].
The picture is disturbed when searching:
No picture appears on the screen:
The picture is cut off at its left or right edge:
!
Check the connections.
!
Verify that the correct video input of the TV set has been selected.
!
Check the Video menu's [TV Aspect] setting on the
Setup screen.
!
Check that the player is directly plugged into the TV set's [AV Output]
and not to a video cassette recorder between the two units.
!
Check the Zoom setting.
!
The player cannot play discs of the current format.
!
The disc contains no recorded material.
!
Go to the Setup menu and change Display menu setting
[On-Screen Messages] to [On].
!
Check the [TV Aspect] setting.
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