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36
VQT3B63
The images from this unit do not appear on
the television.
Picture is distorted.
¾
An incorrect resolution is selected in “HDMI Video
Format”. Reset the setting as follows:
1 While the unit is on, press and hold [OK], the yellow
button and the blue button on the remote control at the
same time for more than 5 seconds.
“00 RET” is displayed on the unit’s display.
2 Repeatedly press [1] (right) on the remote control or
[Í/I] on the unit until “04 PRG” is displayed on the unit’s
display.
3 Press and hold [OK] on the remote control or [< OPEN/
CLOSE] on the unit for at least 3 seconds.
Set the item again. (> 32)
When Dolby Digital Plus, Dolby TrueHD, and DTS-HD
audio are not output in bitstream, select “Yes” in “Default
Settings” and make proper settings. (> 34)
¾
The unit and television are using different video
systems. While stopped, keep pressing [STOP] and
[< OPEN/CLOSE] on the main unit for 5 or more
seconds. The system switches from PAL to
NTSC
or
vice versa.
¾
The system used on the disc doesn’t match your
television.
PAL discs cannot be correctly viewed on an NTSC
television.
– This unit can convert NTSC signals to PAL60 for
viewing on a PAL television (“NTSC Contents Output
in the “Picture”).
¾
When “3D BD-Video Playback” in the Setup menu is set
to “Automatic”, images may not be output depending on
the connection method. After removing the disc from this
unit, select “Set before play” in the Setup menu, and
select “2D Playback” in the setup screen displayed
when playing 3D discs. (> 30)
Video is not output.
¾
[BDT310] [BDT210] : Set “High Clarity Sound” in the
playback menu to “Off” to use the VIDEO OUT terminal.
(> 29)
¾
[BDT310] : Video from the HDMI AV OUT SUB terminal is
not output when the “HDMI(SUB) Output Mode” is set to
“V.OFF(Video Off)”. (> 32)
Video is not output in high-definition.
¾
Confirm that “HDMI Video Format” in the Setup menu
are set properly. (> 32)
3D video is not output.
¾
Is there a non-3D compatible amplifier/receiver
connected between this unit and a TV? (> 9)
¾
[BDT310] : If there is a non-3D compatible amplifier/
receiver connected to the HDMI AV OUT SUB terminal,
set the “HDMI(SUB) Output Mode” to “V.OFF(Video
Off)”. (> 9)
¾
Are the settings on this unit and the TV correct? (> 21)
¾
Is the amplifier/receiver that is connected between this
unit and TV on?
3D video is not output correctly as 2D.
¾
Select “Set before play in the Setup menu, and select
“2D Playback” in the setup screen displayed when
playing 3D discs. (> 30)
¾
Discs that have recorded titles with Side by side (2
screen structure) and that can be enjoyed in 3D are
played back in accordance with the settings of the TV.
A black band is displayed around the edge
of the screen.
The aspect ratio of the screen is abnormal.
¾
Confirm the “TV Aspect” is set properly. (> 32)
¾
Adjust the aspect setting on the television
Cannot switch audio.
¾
When connecting an amplifier/receiver using an
OPTICAL terminal or an HDMI terminal, you cannot
switch the audio if “Digital Audio Output” is set to
“Bitstream”. Set “Digital Audio Output” to “PCM”. (> 31)
Cannot hear the desired audio type.
¾
Check the connections and the “Digital Audio Output”
settings.(> 9 , 31)
¾
To output audio from a device connected with an HDMI
cable, set “HDMI Audio Output” to “On” in the Setup
menu. (> 33)
¾
[BDT310] : When connecting this unit to a TV via an
HDMI AV OUT MAIN and to an amplifier/receiver via an
HDMI AV OUT SUB, set “HDMI(SUB) Output Mode” to
“V.OFF(Video Off)”. (> 9)
There is no sound coming out from the TV.
[BDT310]
¾
Audio may not output from the TV when the amplifier/
receiver is connected to the HDMI AV OUT SUB, and
“HDMI(SUB) Output Mode” (> 32) is set to
“V.OFF(Video Off)”. In such a case, output audio from
the amplifier/receiver. To output audio from the TV, set
the “HDMI(SUB) Output Mode” to “Normal”.
Picture
Audio
36


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