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VQT2H79
ReferenceReference
Troubleshooting guide
Before requesting service, please perform the
following steps.
The following do not indicate a problem with this unit:
Regular disc rotating sounds.
Image disturbance during search.
Unit doesn’t respond to remote control
or front panel buttons.
Press and hold [Í/I] on the main unit for 3 seconds.
If still unable to turn the unit off, disconnect the AC mains
lead, wait 1 minute, then reconnect the AC mains lead.
Cannot eject disc.
The unit may have a problem.
1 While the unit is off, press and hold [OK], the yellow
button and the blue button on the remote control at the
same time for more than 5 seconds.
“00 RET” is displayed on the unit’s display.
2 Repeatedly press [1](right) on the remote control or [Í/I]
on the unit until “06 FTO” is displayed on the unit's
display.
3 Press [OK] on the remote control or [< OPEN/CLOSE] on
the unit.
To return to the factory preset.
¾
Select “Yes” in “Default Settings” in the Setup menu. (
>
31)
To return all settings to the factory preset.
¾
Reset the unit as follows:
1 While the unit is off, press and hold [OK], the yellow
button and the blue button on the remote control at the
same time for more than 5 seconds.
“00 RET” is displayed on the unit’s display.
2 Repeatedly press [1](right) on the remote control or [Í/I]
on the unit until08 FIN” is displayed on the unit's display.
3 Press and hold [OK] on the remote control or [< OPEN/
CLOSE] on the unit for at least 3 seconds.
Power of this unit is turned off when the input
for the TV is switched.
¾
This is a normal phenomenon when using VIERA Link
(HDAVI Control 4 or later). For details please read the
operating instructions for the TV.
The remote control doesn’t work properly.
¾
The remote control and main unit are using different
codes. If “SET 1” , “SET 2” or “SET 3” is displayed when a
button is pressed on the remote control, change the code
on the remote control. (> 31)
¾
It may be necessary to set the manufacturer code or the
remote control code again after changing the batteries for
remote control. (> 14)
The TV tuner mode is not displayed when the
TV is switched on.
¾
This phenomenon may occur, depending on the TV
setting, when “Quick Start” is set to “On”.
Depending on the TV, this phenomenon may be prevented
by reconnecting the HDMI cable to a different HDMI input
terminal or by changing the HDMI auto connection setting.
You have forgotten your ratings password.
You want to cancel the ratings level.
¾
The ratings level returns to the factory preset.
1 While the unit is on, press and hold [OK], the yellow
button and the blue button on the remote control at the
same time for more than 5 seconds.
“00 RET” is displayed on the unit’s display.
2 Repeatedly press [1] (right) on the remote control or [Í/
I] on the unit until 03 VL” is displayed on the unit's
display.
3 Press [OK] on the remote control or [< OPEN/CLOSE] on
the unit.
The images from this unit do not appear on
the television.
Picture is distorted.
¾
An incorrect resolution is selected in “Component
Resolution” or “HDMI Video Format”. Reset the setting as
follows:
1 While the unit is on, press and hold [OK], the yellow
button and the blue button on the remote control at the
same time for more than 5 seconds.
"00 RET” is displayed on the unit’s display.
2 Repeatedly press [1](right) on the remote control or [Í/I]
on the unit until “04 PRG” is displayed on the unit's
display.
3 Press and hold [OK] on the remote control or [< OPEN/
CLOSE] on the unit for at least 3 seconds.
Set the item again. (> 30)
When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio
are not output in bitstream, select “Yes” in “Default Settings
and make proper settings. (> 31)
¾
The unit and television are using different video systems.
While stopped, keep pressing [] and [< OPEN/CLOSE]
on the main unit for 5 or more seconds. The system
switches from PAL to
NTSC
or vice versa.
¾
The system used on the disc doesn’t match your
television.
PAL discs cannot be correctly viewed on an NTSC
television.
This unit can convert NTSC signals to PAL60 for viewing
on a PAL television (“NTSC Contents Output” in the
“Picture”).
Video is not output.
¾
Set the “High Clarity Sound” in the playback menu to “Off”
to use the COMPONENT VIDEO OUT terminal or the
VIDEO OUT terminal. (> 27)
Do you have the latest firmware installed?
Firmware updates may be released to correct operating
irregularities that are discovered with certain movies.
(> 14)
4
Make the following checks.
If the problem remains unresolved, consult
your dealer for instructions.
General operation
Picture
DMP-BD85EB&EG-VQT2H79_eng.book 32 ページ 2010年1月15日 金曜日 午後6時46分
32


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