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RQT9378
Troubleshooting guide
Card Page
USB
Network
Other difficulties with playback
The capacity of the SD card
decreased.
When a BD-Video that supports BD-Live is used, and an SD card is in the slot,
data may be written to the SD card.
22
Music on an SD card cannot
be played.
Data that can be played from an SD card are AVCHD, MPEG2 and JPEG data. 7
The contents of the card
cannot be read.
The card is not compatible or the contents on the card may be damaged.
Turn off and then turn on the unit again.
7
The contents of the USB
device cannot be read.
Remove the USB device from the USB port and then insert again. If this does not
solve the problem, turn off and turn on the unit again.
Check that the USB device is inserted correctly.
The format of the USB device or of its contents is not compatible with the unit.
(The contents on the USB device may be damaged.)
The USB device contains a folder structure and/or file extensions that are not
compatible with this unit.
Turn off and then turn on the unit again.
USB devices connected using a USB extension cable or a USB hub may not be
recognized by this unit.
Some USB devices cannot be used with this unit.
If inserted during playback the USB device may not be recognized by this unit.
19
7
39
7
USB device cannot be
operated.
Turn the power of this unit off once, and turn it back on.
7
I can’t connect to the
network.
Are you subscribed to high speed internet connection? Check that the LAN cable
is properly connected.
Have you plugged a telephone cord into the LAN terminal on this unit? Connect
with a straight LAN cable.
Confirm the power for the modem or broadband router is turned on.
Confirm the network settings. Follow any instructions you may have received from
your ISP (Internet Service Provider) and make changes to the settings.
Are the broadband router settings correct? Read the operating instructions for the
broadband router.
Is the broadband router and/or modem connected correctly ? Check the operating
instructions for each device and connect accordingly.
Check the “Network” and “BD-Live Internet Access” settings.
16
16
32, 35
VIERA CAST does not
operate or connect.
Is the network connection correct?
Image of the video contents may be disturbed or may not display depending on
how busy the environment or the connected line is.
16
Audio and video
momentarily pause.
This occurs between playlist chapters or scenes (
[AVCHD]
).
When playing a title recorded on both layers, the unit automatically switches between
layers and plays the title in the same way as a normal program. However, video and audio
may momentarily cut out when the unit is switching layers.
Picture-in-picture is not
played with BD-Video.
Confirm whether the disc supports picture-in-picture.
BD-Live is not played with
BD-Video.
Confirm whether the disc supports BD-Live.
The inserted SD card does not have sufficient available capacity.
The SD card is write-protected.
Sub contents copied to an SD card are provided by the disc producer as a part of
the BD-Video content. Even if you record images and audio onto an SD card, it
cannot be played as a BD-Live.
22
22
7
22
Alternative soundtrack and
subtitles cannot be
selected.
The languages are not recorded on the media.
You may not be able to use the on-screen menu to change the soundtrack and
subtitles on some discs. Use the disc’s menus to make changes.
19
No subtitles. Subtitles are not recorded on the media.
Turn the subtitles on. Set “Subtitle” on the on-screen menu to “On”.
When progressive output is on, closed captions cannot be displayed.
30
The subtitles overlap closed
captions recorded on discs.
Turn off the subtitles or turn off the closed caption setting on the TV. 30
The resume play function
does not work.
Memorized positions are canceled when
–pressing [] several times.
–opening the disc tray.
The resume play function may not work depending on the media.
[BD-V]
: On BD-Video discs including BD-J, the resume play function does not work.
RQT9378~Body_mst.fm 44 ページ 2008年12月25日 木曜日 午後6時1分
44


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