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20. Others
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Cannot use voice calls or LTE networks.
Check to see if the microSIM card is inserted correctly.
Check the terms and conditions of your SIM card.
Check to see if the unit is connected to the mobile network correctly.
High speed LTE networks may not be available in some countries and regions.
¢ When you make a voice call or connect to a packet data network with the SIM card, charges imposed by your
mobile network operator may apply. For details, contact the operator.
Cannot receive calls.
The reception may be weak in the area.
> Move to another area.
Check that you are connected properly to the mobile network.
Calls are being dropped.
The reception may be weak in the area.
> Move to another area.
Cannot make calls to numbers in contacts.
Check that the correct number has been saved in contacts.
Can only make emergency calls.
Check that the microSIM card has been inserted correctly.
Check that you are connected properly to the mobile network.
Other party cannot hear your voice.
Check that mute has not been enabled.
Check that the mouthpiece has not been covered up.
Check that you are not talking too far from the mouthpiece during a call.
If you are using a headset (optional), check that it is connected properly to the unit.
The reception may be weak in the area.
> Move to another area.
Cannot open received files.
Check that the file is supported by the unit.
The memory capacity of the unit may be full.
> Check the available capacity.
Cannot play music.
Check that the file is supported by the unit.
Cannot connect to the internet.
Check whether the access points specified by the mobile network operator have been correctly set up.
Check that the unit is connected to a Wi-Fi access point.
Check that the correct time has been set for the unit, then turn on the uni
t.
184


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