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Operating Instructions
139
2.11 Troubleshooting
Problem Cause and Remedy
The camera image is not
displayed.
The camera is not powered up.
Turn the camera on.
The camera IP address is incorrect.
Set the proper IP address at the basic settings on
the preferences page.
The authentication is required for the camera.
Set the proper user name and password at the basic
settings on the preferences page.
Network to which your PC is connected is not working.
Confirm that the network is working.
The network is congested.
Pages may not be displayed immediately.
Wait for a while.
The proxy setting is incorrect.
If the camera cannot be accessed without a proxy
server, the proxy setting should be set on this
software. Check [Use a proxy server] and set the
proxy settings at proxy server settings on the
preferences page.
There are more than 4 connections to the same
camera using this software.
There is a limit to the number of connections to the
same camera using this software (including BB-
HNP11). If you select [Audio and images are sent
using one connection] on the basic settings page, do
not make more than 4 connections to the same
camera. If you are making more than 4 connections,
select [Images and audio are connected
separately].
"Register the license key."
is displayed on the multi-
monitoring page.
The license registration is not performed.
Perform the license registration entering registration
code and license key at [Help][License
Registration] on the menu bar.
139


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