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Apêndice B Perguntas freqüentes
292
Problemas de instalação do software
Problema Solução
O menu de instalação não
apareceu quando inseri o
CD-ROM de instalação do
software (ou o CD-ROM do
software Essentials) no
computador com Windows.
Tente fazer o seguinte:
1. Na área de trabalho do Windows, clique em Iniciar.
2. Selecione Executar.
3. Clique em Procurar.
4. Localize a unidade de CD-ROM e selecione o arquivo
Autorun.
5. Clique em Abrir.
6. Clique em OK.
Não consigo instalar o software
Palm Desktop no computador
com Windows.
Tente fazer o seguinte:
1. Desative todos os softwares antivírus do computador.
2. Feche todos os aplicativos abertos.
3. Verifique se o computador possui pelo menos 50 MB
(megabytes) de espaço disponível em disco.
4. Exclua todos os arquivos temporários.
5. Execute o ScanDisk (ou outra ferramenta de verificação
de disco) no computador.
6. Instale as atualizações mais recentes do software Windows
em seu computador.
7. Se você for atualizar de um computador de mão Palm
mais antigo ou de um que não seja da marca Palm, remova
qualquer versão anterior do software Palm Desktop usando
a opção Adicionar ou remover programas do Painel de
controle do Windows.
8. Desinstale e reinstale o software Palm Desktop.
302


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