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APPENDIX B
Frequently Asked Questions
If you encounter a problem with your handheld, do not call technical support until
you have reviewed the following list of frequently asked questions and you have
also reviewed the following:
This handbook
The Getting Started that came with your handheld
The README file located in the folder where you installed the Palm™ Desktop
software on your Windows computer or on your installation CD for Macintosh
users
The Palm Desktop online Help
The Palm Desktop Software for the Macintosh Users Guide located in the
Documentation folder on your installation CD
The Palm Knowledge Library, accessible at www.palm.com/support/intl under
the Support section
The most recent Palm™ Tungsten™ W handheld HelpNotes on your regional
web site
If you are still having problems, contact Technical Support. See the Customer
Support card that comes with your handheld, or go to
www.palm.com/support/intl.
NOTE Thousands of third-party add-on applications have been written for Palm OS
®
handhelds. Unfortunately, we are not able to support such a large number of
third-party applications. If you are having a problem with a third-party application,
please contact the developer or publisher of that software.
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