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Technical support
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Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot
solve your problem, go to
www.palm.com/support/intl or send an e-mail to your
regional Technical Support office.
Before requesting technical support, please experiment a bit to reproduce and
isolate the problem. When you do contact Technical Support, please provide the
following information:
The name and version of the desktop operating system you are using
The actual error message or state you are experiencing
The steps you take to reproduce the problem
The version of handheld software you are using and available memory
To find version and memory information:
1. Tap the Home icon .
2. Tap the Menu icon .
3. Select Info from the App menu.
NOTE Palm works with developers of third-party add-on applications to
ensure the compatibility of these applications with your new Palm handheld.
Some third-party applications, however, may not have been upgraded to be
compatible with your new Palm handheld. If you suspect that a third-party
application is adversely affecting the operation of your handheld, contact the
developer of the application.
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