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TROUBLESHOOTING
NETWORK CONNECTION
267
14
CHAPTER
3 Select Phone.
4 Select More, and then select
Networks.
5 If your network operator’s name
appears in the list, press Done
(left softkey). If not, contact your
network operator for assistance.
I can’t send or receive text or multimedia
messages
Make sure your phone is on and that
you’re inside a coverage area (see
Turning your phone on
).
Contact your network operator to verify
that your plan includes messaging
services, that these services have been
correctly activated, and that they are
available at your location. Your network
operator should be able to tell you if
messaging services have been
experiencing transmission delays.
If possible, contact the recipient or
sender of the message, and make sure
the receiving device can handle the type
of message you’re sending.
If a text message arrives but does not
display a notification, perform a soft
reset (see P
erforming a soft reset).
The network settings for text and
multimedia messaging are preset by the
network operator associated with the
SIM card included with your
smartphone. If you use a different SIM
card associated with a different network
operator, you need to manually enter
network settings to use messaging
services (see Manually entering
network connection settings).
I can’t make or receive calls using a
hands-free device with Bluetooth
®
wireless technology
Verify all of the following:
The Bluetooth feature on your
smartphone is turned on (see Entering
basic Bluetooth settings).
Your Bluetooth device is charged and
turned on.
Your smartphone is within range of the
hands-free device. Bluetooth range is
up to 9 metres in optimum
environmental conditions. Performance
267


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