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TROUBLESHOOTING
SCREEN
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14
CHAPTER
If the previous steps dont fix the problem,
try doing a soft reset (see P
erforming a soft
reset).
My battery seems to drain quickly
If you have a Microsoft Direct Push email
solution (such as MyMail) or if you have set
up a schedule for wireless synchronisation,
check with your email provider or system
administrator to make sure that the server
is set up properly to work with your
smartphone. Incorrect server setup can
cause excessive drain on your battery.
For more tips on conserving battery life,
see Maximisi
ng battery life.
Screen
The screen appears blank
1 If you’re on a call, when the time period
specified in Power Management
expires, the screen dims. Press any key
except End to wake up the screen.
Pressing End hangs up the call.
2 Look closely at the screen. If you can
see a dim image, try adjusting the
screen brightness (see Adjusting the
brightness).
3 If that doesn’t work, perform a soft
reset (see P
erforming a soft reset).
4 If that doesn’t work, connect your
smartphone to the AC charger (see
C
harging the battery) and perform a soft
reset again.
5 If that doesn’t work, perform a hard
reset (see Performing a hard rese
t).
TIP
Be sure that third-party applications are
designed for Windows Mobile 6 Standard.
Applications written for Windows Mobile 6
Professional or earlier versions of Windows
Mobile software do not work with your
smartphone.
If you can try a free version of the software
before purchasing it, you can test it first to
make sure it works properly.
TIP
If you are using a third-party application,
make sure that the application supports
320x240 screen resolution.
264


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