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COMMON QUESTIONS
SYNCHRONIZATION
234
12
CHAPTER
Follow all instructions in the New
Hardware Wizard, and then sync again.
5
WINDOWS ONLY Uninstall
Palm Desktop software. Click Start,
select Settings, select Control Panel,
select Add or Remove Programs,
select Palm Desktop software, and
then click Change/Remove.
NOTE Mac computers do not provide an
option for uninstalling Palm Desktop
software. Contact Technical Support if the
problem persists after you complete
step 3.
6 Restart your computer.
7 Reinstall Palm Desktop software from
the Palm Software Installation CD that
came with your Centro.
Synchronization finishes but info doesn’t
appear where it should
1 Make sure you’re synchronizing with
the intended desktop personal
information manager (PIM). The Palm
Software Installation CD enables you to
choose whether you want to
synchronize with Palm Desktop
software or Microsoft Outlook for
Windows. Reinsert the installation CD
and select Change your
synchronization method if necessary.
If you use a different PIM, you need to
install third-party software to
synchronize. For more information,
consult the company that makes the
PIM.
2 If multiple Palm OS devices are
synchronizing with your computer,
make sure the name of the device you
are synchronizing appears in the User
field on the toolbar of Palm Desktop
software.
3 Open HotSync manager on your
computer, and make sure the necessary
conduits are set to Synchronize the
files.
NOTE If you need to change the setting to
Synchronize the files, be sure to check
the Set as default box as well.
TIP
For more info on Outlook conduits,
right-click the HotSync manager icon in the
taskbar, select Custom, select an app with
Outlook in its name, and then select Help.
234


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