Frequently asked questions - 35
Always have your ITW passport on hand, especially when you travel,
to receive the benefits from our support centers. Attach your proof-of-
purchase to the ITW passport.
If the country you are traveling in does not have an Packard Bell-
authorized ITW service site, you can still get in contact with our offices
worldwide. Please visit www.packardbell.com.
Before you call
Please have the following information available when you call Packard
Bell for online service, and please be at your computer when you call.
With your support, we can reduce the amount of time a call takes and
help solve your problems efficiently. If there are error messages or
beeps reported by your computer, write them down as they appear on
the screen (or the number and sequence in the case of beeps).
You are required to provide the following information:
Name: _______________________________________
Address: ______________________________________
Telephone number: _____________________________
Machine and model type: _________________________
Serial number: _________________________________
Date of purchase: ______________________________
