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20 - Quick Start & Troubleshooting Guide
Playing downloaded files
Downloaded files may work with the media programs installed on your computer, or may require specific programs. Files that
include DRM functions may only play in specific programs (e.g. iTunes, Windows Media Player) or only on devices certified for
use with the each type of file. Other formats may require a specific audio or video codec that may not have been installed on
your computer.
Codecs
A codec is software that is used to compress or decompress a digital media file, such as a song or video. Windows Media
Player and other programs use codecs to play and create digital media files.
For example, when you rip a song from an audio CD to your computer, the player uses the Windows Media Audio codec to
compress the song into a compact WMA file. When you play that WMA file (or any WMA file that might be streamed from a
Web site), the media player uses the Windows Media Audio codec to decompress the file so the music can be played through
your speakers.
Why do I get a message that says my computer is missing a codec?
If you get a message that says that your computer is missing a codec, it may be because you are using a file that was
compressed using a codec that Windows or the media player does not include by default. In many cases, you can download and
install the missing codec by clicking on the Web Help button in the error message.
Please also see Windows Help and Support for more information.
FIRST STEPS ON THE NET
Protecting your computer
It is vital to protect your computer from viruses and attacks over the Internet (see Internet Security Offer on page 15 and
Security on page 28). An comprehensive Internet security program is proposed when you first start your computer. You should
activate this protection as soon as possible, certainly before you connect to the Internet.
Choose an ‘Internet Service Provider’
Using the Internet has become a natural part of daily computing. Just a few simple steps can
connect you to a vast collection of knowledge and communication tools. To accomplish these steps
you should first select an Internet Service Provider (ISP), which supplies the connection between your
computer and the Internet. You should research the ISPs available in your region, not forgetting to
talk to friends and family about their experiences or to check reviews and consumer reports. The ISP
you select will provide instructions on how to connect to the Internet (you may need additional
software or a special ‘box’ that connects to your phone line).
Connection Types
Depending on your computer model, your location and your communication needs, you have several ways to connect to the
Internet.
Dial-Up
Some computers include a telephone dial-up (‘modem’) connector. This allows you to connect to the Internet using your
telephone line. With a dial-up connection, you cannot use the modem and the telephone simultaneously on a single phone
line. This type of connection is recommended only if you have limited use of the Internet as the connection speed is low and
connection time is typically charged per hour.
DSL (e.g. ADSL)
DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs over the phone line. As DSL and phone do not use the
same frequencies, you can use your telephone at the same time you are connected to the Internet (this requires a ‘micro-
filter’ on each telephone socket to avoid interference). To be eligible for DSL, you must be located near an DSL-equipped
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