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Outdoorchef KENSINGTON Manual

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3. Scope
The warranty is valid from the date of purchase and is granted in the following cases, provided that no exclusion of facts exists pursuant to
Paragraph 4:
• 3 years on the enamelled kettle (bottom part and lid) against corrosion perforation
• 3 years on the enamelled barbecue grid against corrosion perforation or burn-through
• 3 years on all stainless steel parts against corrosion perforation or burn-through
• Faults in the enamel coating prior to first use
• 2 years on all remaining manufacturing/material defects
Imperfections which are not considered to be defects include functionally insignificant and reasonable irregularities, differences in the colour of
enamelling and minor defects such as production-related support points at the lower edge of the lid or on the suspensions.
In a warranty case, DKB will exchange and replace, at the purchaser’s request, either the damaged/defective parts or the entire product. As far
as is reasonable, an exchange can be made for a similar model of a newer design, e.g. for a successor model. Insofar as the functionality of the
product is not affected by a defect and to an extent reasonable for you as the customer, appropriate financial compensation can be offered to
you in lieu of repair.
During the processing of a warranty claim (verification and possibly replacement) the purchaser shall not be entitled to assert a claim for
a replacement or other compensation against DKB. Undertaking warranty services does not mean that the warranty period is extended or
restarted. Exchanged parts become the property of DKB. The warranty period will only start again if the product is replaced.
Any further claims against the warranty provider are not covered by this warranty. However, this does not restrict or exclude your claims on other
legal grounds (see also Section 1 above).
4. Exclusion
The warranty shall not apply in the following cases:
• Normal wear and tear resulting from normal (intended) use, especially to general wear parts such as funnel, burner, thermometer, ignition
and battery, electrode, ignition cable, gas hose, gas pressure regulator, heater, reflector, aluminium protective film, barbecue or charcoal grill,
ignition grill and coal/grease drip tray.
• Damage to the enamel from the use of utensils and other devices, provided that the error did not already demonstrably exist before first use.
• Defects and/or damage due to misuse, improper use, in particular due to not following the instruction manual, safety instructions or
operating/maintenance instructions (for example, use of outdoor equipment indoors, damage resulting from incorrect installation, improper
cleaning of the enamelled surface of the funnel or grill bars, failure to perform a leakage test to the extent recommended in the operating
instructions, use of harmful chemicals, unintended use, etc.).
• Defects and/or damages that are remedied through intervention or repair by persons other than those authorized by DKB.
• Defects and/or damage caused by destructive weather influences (e.g. hail or lightning).
• Defects and/or damage due to vandalism or due to intentional or negligent damage to the extent that this was not caused by DKB.
• Defects and/or damages incurred during transport to the buyer, unless the transport was arranged by the warranty provider.
• Defects and/or damage due to force majeure.
• Defects and/or damage due to wear caused by professional use for commercial purposes (e.g. use in a hotel or restaurant).
5. Processing of warranty claims
In the event of a warranty claim please contact us or one of our authorized dealers (a dealer directory is available at www.outdoorchef.com) as
soon as possible and tell us your address and, if possible, the product/product part, sales receipt information, serial number and item number
(both can be found on the data sticker on your barbecue; see the first section of the instruction manual). Please describe the defect and, if
possible, also send us a photo of it. In order to verify your warranty claim, you will need to return the product to us or your local dealer (bring-in
warranty). Once your warranty claim has been verified, we will reimburse the necessary and required transport and shipping costs, otherwise we
will send the product back to you at your expense.
The registered brand OUTDOORCHEF is represented by the following enterprise:
DKB Household Switzerland AG | Eggbühlstraße 28 | Postfach | 8052 Zürich, Switzerland| www.dkbrands.com
* A dealer directory can be found on our website at OUTDOORCHEF.COM
** The serial number and article number can be found on the data sticker on your barbecue
(see the first section in this USER GUIDE) for information.
… 21 …


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