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About Start-up Handling Options Tinnitus Warnings More info
Troubleshooting
More info
Symptom Possible causes Solutions
No sound
Dead battery Replace the battery
Clogged earpieces (dome, Grip Tip, earmold or MicroMold) Clean earmold or MicroMold or replace wax filter
Consider to replace dome, or GripTip
Hearing aid microphone muted Unmute the hearing aid microphone
Intermittent or
reduced sound
Clogged sound outlet Clean earmold or MicroMold, replace wax filter or change dome or GripTip
Moisture Wipe battery with a dry cloth
Squealing noise
Hearing aid earpiece inserted incorrectly Re-insert the earpiece
Earwax accumulated in ear canal Have ear canal examined by your doctor
Ear has grown Contact your hearing care professional
Beeping/LED
blinking (optional)
If your hearing aid plays 8 beeps, 4 times consecutively, and/or
repeatedly blink red 4 times with small pauses, your hearing aid
needs a microphone service check
Contact your hearing care professional
Pairing issue with
Apple device
Bluetooth connection failed 1) Unpair your hearing aid (SettingsGeneralAccessibilityHearing DevicesDevices
Forget this device). 2) Turn Bluetooth off and on again. 3) Open and close battery drawer
on hearing aid. 4) Re-pair hearing aid (see chapter: “Pair with iPhone”)
Only one hearing aid paired
If none of the above solutions work, consult your hearing care professional.
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