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16
TROUBLESHOOTING
This section includes a list of frequently asked questions for problems
you may encounter with your digital audio player. Check here before
contacting our customer service department.
Why is it that the audio player cannot play back some MP3 files?
The device supports MPEG 1, MPEG 2 and MPEG 2.5 MP3 formats.
Make sure you have not transferred MP3 files in formats not supported
by the audio player. Use software to convert music files to the
appropriate MP3 format supported by this audio player. Note that the
player may not be able to play back digitally protected content. Please
check the Oregon Scientific website for the latest firmware updates.
What .WAV formats does the audio player support?
The device supports .WAV files based on the IMA ADPCM format. Do
not put .WAV files not supported by the audio player into the root
directory of the Removable Disk and the VOICE folder, otherwise it
may shut down when playing such .WAV files.
Why does the memory size displayed in the device differ from
the actual allotted memory size?
The software in the audio player takes up a small portion of memory,
so you will see a small discrepancy between memory size indicated
on the device and actual memory size.
What causes the audio player to run so slowly?
Frequently playing or deleting MP3 files over a long period of time will
generate fragments in the flash memory, much like fragments
generated in a computer's hard disk. This causes the player to run
slowly. Format the unit from time to time to ensure that it maintains
smooth operation. Refer to the section "FORMATTING THE AUDIO
PLAYER" for more information.
My player is unable to start, or the display is garbled.
This could be due to corrupted firmware. Please remove and replace
the battery. If this fails to resolve the issue, you may need to flash the
firmware. For details on how to do this, refer to the section
"REINSTALLING FIRMWARE" for more information.
MP820 Eng r3 10/5/04, 11:20 AM16
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