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Oplink Communications, Inc.
37
V 2.7.0c
Resolución de problemas
Síntoma
Posibles causas
Solución
La aplicación no puede
detectar ningún OPU
El smartphone no está en la
misma red que el OPU.
Conecte el smartphone a la
misma red o escanee el código
de barras QR que se encuentra
detrás del OPU.
La aplicación detecta más de
un OPU
no asociado dentro de una
misma área
Los distintos OPU que no han
sido
activados se encuentran en
una misma red.
Escanee el código de barras QR
de
la parte trasera del OPU.
Activación incompleta
Algunos de los dispositivos no
se
activaron durante el proceso
de activación.
Escanee el código de barras QR
de
de cada dispositivo que no
se haya activado.
Administrar los tiempos de
carga de video
Algunos videos pueden tardar
más para cargar. La red puede
estar ocupada.
La pantalla de video cambiará
a una imagen estática con un
botón de vista. El usuario
debe pulsar el botón para
volver a cargar el video.
Llamada - Manejo de errores
La lista de contactos de
emergencia preconfigurados
no ha sido configurada.
Aparecerá un mensaje que lo
redirigirá a la página Control -
>
Cuentas -> Contactos de
emergencia para agregarle
contactos a la lista.
Manejar inicio de sesión
coincidente
usando una misma cuenta
Iniciar sesión en varios
dispositivos
al mismo tiempo
con una misma cuenta.
Sólo se puede iniciar sesión en
una cuenta
en un dispositivo
por vez.
153


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