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272 Customer information
Depending on technical equipment
level, the data stored is as follows:
system component operating
states (e.g. fill level, tyre
pressure, battery status)
faults and defects in important
system components (e.g. lights,
brakes)
system reactions in special
driving situations (e.g. triggering
of an airbag, actuation of the
stability control systems)
information on events damaging
the vehicle
for electric vehicles the amount of
charge in the high-voltage
battery, estimated range
In special cases (e.g. if the vehicle
has detected a malfunction), it may be
necessary to save data that would
otherwise just be volatile.
When you use services (e.g. repairs,
maintenance), the operating data
saved can be read together with the
vehicle identification number and
used when necessary. Staff working
for the service network (e.g. garages,
manufacturers) or third parties (e.g.
breakdown services) can read the
data from the vehicle. The same
applies to warranty work and quality
assurance measures.
Data is generally read via the OBD
(On-Board Diagnostics) port
prescribed by law in the vehicle. The
operating data which is read out,
documents the technical condition of
the vehicle or individual components
and assists with fault diagnosis,
compliance with warranty obligations
and quality improvement. This data,
in particular information on
component stress, technical events,
operator errors and other faults, is
transmitted to the manufacturer
where appropriate, together with the
vehicle identification number. The
manufacturer is also subject to
product liability. The manufacturer
potentially also uses operating data
from vehicles for product recalls. This
data can also be used to check
customer warranty and guarantee
claims.
Fault memories in the vehicle can be
reset by a service company when
carrying out servicing or repairs or at
your request.
Comfort and infotainment
functions
Comfort settings and custom settings
can be stored in the vehicle and
changed or reset at any time.
Depending on the equipment level in
question, these include
seat and steering wheel position
settings
chassis and air conditioning
settings
custom settings such as interior
lighting
You can input your own data in the
infotainment functions for your
vehicle as part of the selected
features.
Depending on the equipment level in
question, these include
multimedia data such as music,
videos or photos for playback in
an integrated multimedia system
address book data for use with an
integrated hands-free system or
an integrated navigation system
274


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