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Troubleshooting—Continued
The surround speakers produce no sound
When the Stereo or Mono listening mode is selected,
the surround speakers produce no sound (page 71).
Depending on the source and current listening mode,
not much sound may be produced by the surround
speakers. Try selecting another listening mode.
Make sure the speakers are configured correctly
(page 77).
The center speaker produces no sound
When the Mono or Stereo listening mode is selected,
the center speaker produces no sound (page 71).
Make sure the speakers are configured correctly
(page 77).
The surround back speakers produce no sound
The surround back speakers are not used with all listen-
ing modes. Select another listening mode (page 71).
Not much sound may be produced by the surround
back speakers with some sources.
Make sure the speakers are configured correctly
(page 77).
The subwoofer produces no sound
When you play source material that contains no infor-
mation in the LFE channel, the subwoofer produces
no sound.
Make sure the speakers are configured correctly
(page 77).
There’s no sound with a certain signal format
Check the digital audio output setting on the con-
nected device. On some game consoles, such as those
that support DVD, the default setting is off.
With some DVD-Video discs, you need to select an
audio output format from a menu.
Depending on the input signal, some listening modes
cannot be selected (pages 67-70).
Can’t select the DTS-ES Discrete/Matrix listen-
ing modes
These modes cannot be selected when no surround
back speakers are connected, or the Zone 2 speakers
are being used.
You can not always select all of the listening modes,
depending on the number of the speaker connected
(pages 67-70).
Can’t get 6.1/7.1 playback
If no surround back speakers are connected, or the
Zone 2 speakers are being used, 6.1/7.1 playback is
not possible.
You can not always select all of the listening modes,
depending on the number of the speakers connected
(pages 67-70).
The volume cannot be set to +18 dB (99)
Check to see if a maximum volume has been set
(page 92).
After the Automatic Speaker Setup function has been
run, or the volume level of each individual speaker has
been adjusted (page 81), the maximum volume may
be reduced.
Noise can be heard
Using cable ties to bundle audio cables with power
cords, speaker cables, and so on may degrade the
audio performance, so don’t do it.
An audio cable may be picking up interference. Try
repositioning your cables.
The Late Night function doesn’t work
Make sure the source material is Dolby Digital, Dolby
Digital Plus, and Dolby TrueHD (page 75).
The DVD analog multichannel input doesn’t
work
Check the DVD analog multichannel input connec-
tions (page 31).
To select the DVD analog multichannel input, press
the [MULTI CH] input selector button.
Check the audio output settings on your DVD player.
About DTS signals
When DTS program material ends and the DTS bit-
stream stops, the AV receiver/AV amplifier remains in
DTS listening mode and the DTS indicator remains
on. This is to prevent noise when you use the pause,
fast forward, or fast reverse function on your player. If
you switch your player from DTS to PCM, because
the AV receiver/AV amplifier does not switch formats
immediately, you may not hear any sound, in which
case you should stop your player for about three sec-
onds, and then resume playback.
With some CD and LD players, you won’t be able to
playback DTS material properly even though your
player is connected to a digital input on the AV
receiver/AV amplifier. This is usually because the DTS
bitstream has been processed (e.g., output level, sam-
pling rate, or frequency response changed) and the AV
receiver/AV amplifier doesn’t recognize it as a genuine
DTS signal. In such cases, you may hear noise.
When playing DTS program material, using the pause,
fast forward, or fast reverse function on your player
may produce a short audible noise. This is not a mal-
function.
The beginning of audio received by an HDMI IN
can’t be heard
Since it takes longer to identify the format of an
HDMI signal than it does for other digital audio sig-
nals, audio output may not start immediately.
111


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