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Causes RemediesSymptoms Pages
DVD Player
Troubleshooting
Frame search doesn't find
the frame number input, or
some frames are skipped
when using frame
advance.
SACD audio cannot be
output digitally.
No surround sound is
output.
The surround sound level
is low.
Cannot output 192kHz or
176.4 kHz digital audio.
Cannot output 96kHz or
88.2 kHz digital audio.
No DTS audio output.
Noticeable difference in
DVD, SACD and CD
volume.
Picture disturbance during
playback or dark.
No sound is reproduced.
The screen is stretched or
aspect does not change.
You may experience this with discs
recorded in 24 frames/second
progressive scan format. With these
discs, the player 'misses' one frame every
six frames. For this reason, the frame
numbers do not appear continuous when
using frame advance, and it may not be
possible to display the exact frame you
searched for.
The audio is connected to SURR 2.
The selector switch is set to SURR 1+2.
The player does not output digital audio at
these sampling rates.
Some discs are digital copy protected and
do not output high sampling rate digital
audio.
DVDs, SACDs and CDs use different
recording methods.
This player is compatible with
Macro-Vision System copy guard. Some
discs include a copy protection signal and
when this type of disc is played back,
stripes etc., may appear on some
sections of the picture depending on the
TV.
The Setup screen Audio menu [Linear
PCM Out] setting is set to [Down Sample
Off].
The Setup screen Audio menu [Digital
Out] is set to [Off].
A wrong sound signal conversion method
is selected.
The pause mode is engaged.
The volume level of TV or amplifier is set
to minimum.
The DVD or CD is recorded in DTS audio.
The multi aspect setting is not
appropriate.
The TV is connected with an S-video
cord.
The player does not actually drop any
frames that are recorded on the disc
during operation. This is not a
malfunction.
SACD audio cannot be output digitally.
Select analog input for amplifier inputs for
analog sound.
Connect to SURR 1.
Set the selector switch to SURR 1.
Check that the [Linear PCM] settings is
not set to [Down Sample On].
If this unit is connected to a non-DTS
compatible amplifier or decoder using a
digital audio cable, set [DTS Out] to
[DTS 3 PCM] in the Setup menu. If you
do not do this, noise will be output if you
try and play a DTS disc.
If this unit is connected to a DTS-
compatible amplifier or decoder using a
digital audio cable, check the amplifier
settings, and that the cable is properly
connected.
This is not a malfunction.
This is not a malfunction.
Either connect using the analog outputs,
or set [Linear PCM Out] in the Audio
menu to [Down Sample On].
Set [Digital Out] to [On].
Check the current sound signal
conversion method, and select the right
setting.
Press £ or 8 to exit the pause mode.
Increase the volume level.
DTS audio is only output from the digital
output jacks. Connect the digital output on
the player to the digital input on a receiver
or amplifier with a built in DTS decoder to
hear DTS audio.
Change the aspect setting in the [TV
Screen] setting in the Setup screen Video
1 menu to the screen type most
appropriate to the TV or monitor you are
using.
If you connected your TV with an S-Video
cord, in rare cases the TV picture may
appear stretched. In this case switch the
output from [S2] to [S1].
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