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49
Problem Tip
Picture freezes momentarily during playback. Check the disc for fingerprints / scratches and clean with a soft cloth wiping from
centre to outer edge.
Clean the disc.
Cannot play back a disc. Make sure that the product supports the disc.
Check the region code of the disc. This unit supports the following region codes.
- Blu-ray Disc™
:
“B”
- DVD
:
“ALL” or “2”
Clean the disc.
USB flash drive cannot be read. The format of the drive is not accepted by this unit or the drive is not compatible.
Cannot play back JPEG files from a disc. Make sure that the disc was recorded in the UDF, ISO9660 or JOLIET format.
Cannot play back MP3 files from a disc. Make sure that the disc was recorded in the UDF, ISO9660 or JOLIET format.
Make sure that the bit rate of the MP3 files is between 112 and 320 kbps.
Make sure that the sample rate of the MP3 files is 32 kHz, 44.1 kHz or 48 kHz.
Cannot play back WMA files from a disc. Make sure that the sample rate of the WMA files is 44.1 kHz or 48 kHz.
No return to start-up screen when disc is
removed.
Reset this unit by turning it off for 30 seconds, then on again.
in the upper right hand corner of the
TV screen.
The operation is not possible.
Buttons do not work or the unit stops
responding.
To completely reset the unit, press and hold [. ON/STANDBY] on the front
panel for 10 seconds to shut down the unit or unplug the AC cord from the AC
outlet for 5-10 seconds.
The unit does not respond to some operating
commands during playback.
Operations may not be permitted by the disc. Refer to the instructions of the disc.
The unit cannot read Blu-ray Disc™ / DVD/
CD.
Condensation? (Let sit 1 or 2 hours)
Check if the disc is compatible with this unit. (Refer to page 20.)
Wipe dirt off the disc or replace the disc.
Angle does not switch. The angle cannot be switched for Blu-ray Disc™ / DVD which do not contain multiple
angles. In some cases multiple angles are only recorded for specific scenes.
Playback does not start when the title is
selected.
Check setting of “BD Rating Level” or “DVD Rating Level”. (Refer to page 44.)
The password for rating level has been
forgotten.
Enter the default password “4737”, then your forgotten password will be cleared.
Cannot find a JPEG file. Make sure that the selected group (folder) does not contain more than 9,999 files for
Blu-ray Disc™ / DVD / USB flash drive, and 999 files for CD.
Make sure that the file extension is .jpg, .JPG, .jpeg or .JPEG.
Cannot find an MP3 and WMA file. Make sure that the selected folder does not contain more than 9,999 files for
Blu-ray Disc™ / DVD / USB flash drive, and 999 files for CD.
Make sure that the file extension is .mp3 or .MP3 for MP3, and .wma or .WMA for
Windows Media™ Audio.
Cannot play back DivX
®
files from a disc.
Make sure that the file extension is .avi, .AVI, .divx or .DIVX.
Ensure that the DivX
®
video on the disc meets the DivX
®
playback capabilities of this
device outlined on page
20
.
Error message appears when I select “Auto”
in the “Player Menu”.
Make sure that the unit is connected to an HDMI CEC compatible TV and the
“HDMI CEC” is set to “On”.
This error message may appear when your TV’s OSD language is not supported by
this unit.
E5XB0_2ED_EN_Book.indb 49E5XB0_2ED_EN_Book.indb 49 2011/04/30 14:18:062011/04/30 14:18:06
53


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