9. Defects or damage resulting from cellular
signal reception or transmission, or viruses and
3rd party software problems introduced into the
product.
10. Free warranty replacements and repairs are
only valid in the country or region of purchase.
Please contact OnePlus Customer Support for
more details.
Return Policy (Limited to Europe)
OnePlus phones and accessories are made to
the highest standards and undergo rigorous
testing. If you are not satisfied with your OnePlus
product for any reason, you may request a
return within 15 calendar days of delivery. Once
we approve your return request and receive the
product, we will perform standard inspection.
And if the product passes the inspection, we will
give you a full refund. Any shipping and
handling fees incurred in the return process are
not covered by the refund.
Return requests made outside of the 15-day
period will not be accepted. We may also
choose not to accept returns within these
circumstances:
1. Defects or damages caused by misuse,
neglect, physical damage, tampering, incorrect
adjustment, normal wear and tear or incorrect
installation after purchase.
