2. Scratches, dents and cosmetic damage, unless
caused by OnePlus.
3. Defects or damage resulting from excessive
force or use of metallic objects on the touch
screen.
4. Devices that have the serial number or the
IMEI number removed, defaced, damaged,
altered or made illegible.
5. Ordinary wear and tear.
6. Defects or damage resulting from the use of
the product in conjunction or connection with
accessories, products, or ancillary/peripheral
equipment not furnished or approved by
OnePlus.
7. Any physical feature defects or damage
resulting from improper testing, operation,
maintenance, installation, service, or adjustment
not furnished or approved by OnePlus.
8. Defects or damage resulting from external
causes such as collision with an object, fire,
flooding, dirt, windstorm, lightning, earthquake,
exposure to weather conditions, theft, blown
fuse, or improper use of any electrical source.
9. Defects or damage resulting from cellular
signal reception or transmission, or viruses and
3rd party software problems introduced into the
product.
10. Free warranty replacements and repairs are
only valid in the country or region of purchase.
Please contact OnePlus Customer Support for
more details.
Return Policy (Limited to Europe)
OnePlus phones and accessories are made to
the highest standards and undergo rigorous
