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Please submit a ticket describing the problem with
your device. In order to be eligible for a refund, you
must contact us within 30 days and describe in details
how the goods were defective, damaged, or
materially different. We may choose not to accept
returns for any of the above-mentioned
circumstances. In all cases, we will inspect the product
and verify the fault. To qualify for a replacement or
refund, device must be in “as new” condition and
include all original contents of the package. We
reserve the right to refuse a refund or exchange if the
product returned is deemed to have been damaged.
This policy is only applicable to the products
purchased from OnePlus official website
www.oneplus.com or OnePlus Exclusive Store. For any
product not purchased from OnePlus official website
or OnePlus Exclusive Store, you may refer to the
Return Policy of the retailer in question.
Please contact OnePlus Customer Support to
request a return at oneplus.com/support.
117


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