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Check the following items when the printer does not operate as it should or a problem occurs during operation.
Problem Cause Corrective Action
Power does not
come on
Unable to print from
a card
Unable to print from
PC
Unable to print
correctly
• The power cord may not be plugged
in.
There may be a problem with the
power outlet.
The inserted card may not be able to
be read.
There may be no image data on the
card.
The card may be damaged.
The interface cable may be
disconnected.
The specifications of the interface
cable may not be correct.
The input mode may be set
incorrectly.
The printer driver may not be installed
or incorrect.
There may be something wrong with
the image data.
The ink ribbon may not be installed
properly.
The cause may be the settings for
filter, color tone or paper orientation.
The printing head may be soiled.
Turn off the printer power and check
the plug of the power cord.
Try plugging in the power cord of
another electrical appliance and check
if it operates properly when plugged
into that power outlet.
Check if the card is inserted properly.
Check whether the card contains
image data.
Check for soiling of the card contacts
and the use of the card.
Check the connection of the interface
cable.
Check whether USB cable is being
used.
Check the connection method (USB)
and input mode.
Check whether the printer driver is
installed correctly. Try re-installing as
necessary.
Check the image data with a digital
camera, PC, etc.
Check the installation of the ink
ribbon and ink cassette.
Check each setting.
Clean the printing head (refer to page
153).
Troubleshooting
When a Problem Occurs
140


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