Manual Olympia Webradio 100 (page 27 of 32) (English)

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Troubleshooting

www.olympia-vertrieb.de

OPERATING

INSTRUCTIONS

23Page

Troubleshooting

If, contrary to our expectations, problems arise with the equipment, check

the following information first. In such a case, contact your sales outlet, with

the purchase receipt to hand, or the OLYMPIA Service Center directly.

S Important information and interesting tips concerning the radio

equipment are available on the “reciva” web site

(http://radio.reciva.com/).

S Proceed as follows when no connection can be established

between the equipment and network:

1. Check the Wi−Fi/WLAN network. It is useful to establish a

Wi−Fi/WLAN connection to the network via a PC. The

internet connection can be checked by accessing the web

site http://www.olympia−vertrieb.de, for example.

2. Check that a DHCP server is available or whether you have

setup a static IP address on the equipment. Refer to the

operating manual supplied with the router how to configure

the DHCP server.

3. Ensure that the necessary ports are not blocked by your

firewall. The equipment must have at least access to the

UDP and TCP ports 80, 554, 1755, 5000 and 7070. Refer to

the operating manual supplied with the router how to

configure access to the ports.

4. If your router is configured so that only certain MAC

addresses can access it, enter the MAC address of the

equipment in your router. The radio receiver’s MAC address

is available in the CONFIGURATION −> NETWORK

CONFIG −> VIEW CONFIGURATION−> MAC WIRELESS

ADDRESS or MAC WIRED ADDRESS menu option.

5. If your network is encrypted, check that you have entered

the correct WEP or WPA code.

Note: Pay careful attention to upper and lower case when entering the code.

S If it is possible for the equipment to log in to the network but

certain radio stations cannot be received, it may be due to the

following:

1. The radio station does not broadcast at this time of day

(remember, the radio station may transmit from a different

time zone).

2. The radio station has already reached the maximum

permissible number of simultaneous listeners.

3. The radio station no longer broadcasts.

4. The link to the equipment has expired.

5. The internet connection between the server (frequently

located in a different country) and your connection is too

slow.

Use a PC to determine the transmission rate to the internet

page of the radio station.

Visit the web site

http://www.reciva.com/stations/add_station.asp. A

corresponding form is provided which you can fill out. The

web site operator will attempt to correct the relevant

specifications for this radio station.

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Olympia Webradio 100 Manual

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