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Other Important Information
TroubleshootingVIVA Plus
51
Other Important Information
Troubleshooting
Problems Solutions
The mobile phone can
not be switched on.
- No battery inserted.
- Battery is not charged.
No signal quality is
displayed.
- No network connection. The mobile
phone is in a location where there is
no network service. Move to a differ
ent location or contact your mobile
service provider.
Keypad does not func
tion or only functions
very slowly.
- The operating speed of the display is
reduced in the case of low tempera
tures. This is normal. Use the phone
in a warmer location.
A message appears in
the display for some
functions, indicating
execution/use is not
possible.
- Many functions can only be used af
ter the respective service has been
applied for. Therefore, please con
tact your mobile service provider lo
cally for more details.
Screen frozen or no
response when pressing
keys.
- Remove the battery for 3 minutes
and try again.
No connection to the
mobile telecommunica
tion network.
- Contact your mobile phone provider.
- Check that the SIM card is inserted
correctly.
The battery cannot be
charged or is empty
within a short time.
- Battery is defect.
- Place the mobile phone correctly in
the charging unit or connect the pow
er adapter properly. Clean the con
tact surfaces on the mobile phone
and power adapter with a soft, dry
cloth.
- Charge the mobile phone for at least
4 hours.
51


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