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CHAPTER 538
When connecting your printer to
the computer with the USB
cable, the New Hardware Wizard
is not displayed on the
computer’s monitor.
The computer is running an
incompatible operating
system.
1 Make sure the computer is
running Windows 98 SE, ME,
2000 or XP, or MAC OS 10.3
or later.
The USB cable may not be
properly connected between
the printer and computer.
1 Turn off your printer and
computer, then unplug the
USB cable from these two
devices.
2 Reattach the USB cable to
the two devices by following
the instructions in the Setup
Diagram. Turn on the printer
first followed by the
computer.
The computer may not be
enabled for USB operation.
1 Click Start > Settings >
Control Panel.
2 Double click on the System
icon.
3 Click on the Device
Manager or Hardware tab,
then click on the Device
Manager button.
4 Click the Plus (+) sign next to
the USB (Universal Serial Bus)
Controller option.
If USB host controller and
USB root hub are present,
the USB is enabled.
If they are not present,
read your computer
manual for information
on how to enable a USB
connection.
Problem Possible Cause Corrective Action
42


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