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1. Check to be sure that the printer driver you have selected in
your software matches the printer emulation.
2. Please refer to the Printer Driver section for details of
emulations, then check the menu settings (see “Setting Printer
Defaults” in the Operating your Printer section).
3. If you have embedded any printer commands in your software,
check to be sure that you entered them correctly.
Problem
Ink smears on the paper when I print narrow columns.
Solutions
The head gap could be too close. Check that the head gap is set
correctly (see the table in “Adjusting the head gap” in the Getting
Started section).
Problem
I've installed a new ribbon and the printing is smeared and streaked.
Solution
The ribbon shield (1) is either loose or missing.
Remove the ribbon cartridge and check the ribbon shield.
If it is loose, secure it. If it is missing, find it and install it. If you
cannot find it, replace the ribbon cartridge.
Tip: If you still have an old ribbon cartridge, remove the shield
from it and install it on the ribbon cartridge on your printer.
Problem
There are dots missing in my printouts (typically, tops and /or bottom
of characters missing).
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