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9. Troubleshooting
Multiple sheets of paper have been fed. Reset Paper in [TRAY]. Error: 401
The indicated tray fed multiple sheets of paper at a time.
Remove the cassette from the tray, and then load paper again.
Paper Size Error. Reset Paper in [TRAY]. Error: 400
Paper size error has occurred in the indicated tray. Make sure that the size of paper loaded in the tray matches the
[Paper Size] setting set on the operator panel. Load paper according to the paper size and direction set.
If the setting set on the operator panel is wrong, cancel printing first, set the right paper size from [Paper Size] on the
operator panel, and then print again.
Make sure that the cassette does not feed multiple sheets of paper at a time after starting printing. If it happens,
remove paper, and then load paper correctly.
Paper jam has occurred. Please open Output Tray to remove paper. Error: 390
Paper jammed via the paper feed path from the MP tray.
If the edge of the jammed paper is not visible, open the front cover and remove the paper.
Paper jam has occurred. Pull out the [TRAY] cassette and then remove the paper.
Error: 391, 392, 393
A paper jammed via the paper feed path from the indicated tray.
Pull out the cassette, and then remove paper. If multiple sheets of paper are fed at a time, remove paper and reload
paper.
Make sure that the paper stoppers are set in the right position.
A paper jam has occurred under the image drum or around the fuser unit. Please
remove paper. Error: 380, 381, 382, 383, 385, 389
A paper jam has occurred inside the machine.
Open the cover and remove jammed paper.
Paper jam has occurred under the belt unit or in the fuser unit. Please remove paper.
Error: 370, 371, 372
A paper jam has occurred inside the machine.
Open the cover and remove jammed paper.
Image Drum Life. Please install new Image Drum Unit. Error: 350, 351, 352, 353
The image drum indicated on the screen reaches its lifetime.
Replace the image drum with a new one.
Opening and closing the cover can resume printing for a while. Replace with a new one as soon as possible,
however.
C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black
Image Drum Life. Please install new Image Drum Unit. Error: 560, 561, 562, 563, 564,
565, 566, 567
The image drum indicated on the screen reaches its lifetime.
Replace the image drum with a new one.
C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black
Image Drum Life. Please install new Image Drum Unit. Error: 680, 681, 682, 683
Printing has stopped because the image drum indicated on the screen reached its lifetime. Replace with a new
image drum to print.
C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black
Fuser Unit Life. Install New Fuser Unit. Error: 354
The fuser unit reaches its lifetime.
Replace the fuser unit with a new one.
Opening and closing the cover can resume printing for a while. Replace with a new one as soon as possible for
maintaining the print quality.
Belt Unit Life. Install New Belt Unit. Error: 355
The belt unit reaches its lifetime.
Replace the belt unit with a new one.
Opening and closing the cover can resume printing for a while. Replace with a new one as soon as possible for
maintaining the print quality.
The Fuser Unit is not installed correctly. Reset Fuser Unit. Error: 348
The fuser unit is not properly installed. Remove and re-install the fuser unit. If the error persists after re-installing,
replace the fuser unit with a new one.
175


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