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Other Issues
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Troubleshooting
7
USB Connection Problems
Common to Windows and Mac OS X
For Windows
Unable to Install a Printer Driver Successfully
Memo
If the following information does not solve the trouble, contact your dealer.
For troubles caused by an application, contact the manufacturer of the application.
USB Connection Problems
For Windows
All pages are not printed. If you are using the WSD port, change it to the standard
TCP/IP port.
Cause Remedy Reference
Unsupported USB cable is being used. Use a USB2.0 cable. -
A USB hub is being used. Directly connect the machine to the computer. P. 6 0
Printer driver is not installed correctly. Reinstall printer driver. P. 6 0
Cause Remedy Reference
Cause Remedy Reference
The machine is off line. Right-click the OKI MB491 icon and then select [See
print jobs] (> [OKI MB491(*)] when multiple drivers
are installed). In the dialog box, select the [Printer]
menu and then clear the check of [Use Printer Offline].
* Select the type of driver you want.
-
A switch, buffer, extension cable or USB
hub is being used.
Directly connect the machine to the computer. P.6 0
A printer driver which uses a USB
connection has been installed.
Remove the other printer driver from the computer. -
Cause Remedy Reference
An icon for the machine is not created
on the [Devices and Printers] folder.
The printer driver is not installed correctly.
Reinstall the printer driver correctly.
P. 6 0
Only the first printer driver is installed
even if multiple printer drivers are
selected to install.
Follow the procedure below to install a second and
subsequent printer drivers:
1.Insert the "Software DVD-ROM" into the computer.
2.Click [Run setup.exe] and follow the on-screen
instructions.
3. Select [Custom Installation (Printer)] from
[Driver Installation].
4. Click [Next].
5. Select [Local Printer] and then click [Next].
6. On the [Select printer port] screen, select [FILE]
and then click [Next].
7. Complete the setup following the on-screen
instructions.
-
155


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