Troubleshooting > 124
Image of received fax is very poor:
Contact the person sending the fax and ask them to change their
Transmit resolution. Ask the person to make a copy of the
document on their machine to ensure that it is working properly.
Then ask them to send the fax again. If there is still a problem,
try making a copy of a document on the local machine to make
sure it is working properly.
Dialling was tried with a Speed Dial number but nothing
happened:
Make sure that the Speed Dial number being used is programmed
correctly. When dialling a two or three digit number, be sure to
press Speed Dial before entering the number.
Documents received are light or have vertical streaks on
them, and machine is not out of toner:
Lift the top cover and gently wipe the lens surface of the
machine's LED array. Then check to see if the toner or image
drum need replacing (see “Replacing consumable items” on
page 89).
Machine is set for delayed transmission but it did not send:
Check the display to make sure that the machine’s clock is set to
the correct time (see Clock Adjustment).
Machine will not poll a remote machine:
Call the person at the remote machine and make sure that they
have loaded documents and that their machine is set to polling
transmission mode.
Machine is connected to a PBX but it is not possible to dial
out:
Be certain that the dial prefix is entered before the telephone
number for each number dialled or programmed into the
machine. Additionally, the machine must be programmed for PBX
operation before it will work with a PBX (see Connecting to a
PBX).
Machine always answers before it’s possible to use the
external telephone:
If an external telephone is connected, increase the machine’s
ring response setting.
