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OK ODL 24750HS-TB Manual

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General Problem / Solution
Remote control does not work
• Check the remote sensor on the remote control.
• Change the batteries.
• Batteries are not installed correctly.
• Main power is not connected.
Poor Signal
This is usually caused by interference from cell
phones, walkie-talkie, automotive ignition system;
neon, electric drill or other electronic equipment or
radio interference sources.
Picture & Sound / Solution
No picture, no sound
• Check the signal source.
• Plug another electrical device into the outlet to
make sure it is working or turned on.
• Power Plug is bad contact with the outlet.
• Check the signal.
No sound, picture OK
• If no sound, do not mute or increase the sound
volume.
• Open the sound menu and adjust ‘Balance’.
Abnormal picture
• For no color or bad picture quality, you may:
1. Adjust the color option in menu settings.
2. Keep the TV at a sucient distance from other
electronic products.
3. Try another channel, maybe exit broadcasting
signal problem.
• Bad TV signal (Display mosaic or snowakes)
1. Check the signal cable and adjust the antenna.
2. Fine tune the channel.
3. Try another channel.
Multimedia Player / Solution
‘Unsupported File’ appears or audio is normal but
video is abnormal
• The media le maybe damaged, check if the le can
be played on the PC.
• Check if video and audio codec is supported.
‘Unsupported audio’ appears or video is normal
but audio is abnormal
• The media le maybe damaged, check if the le can
be played on the PC.
• Check if video and audio codec is supported.
Network / Solution (May not be available)
Network failure
• Check if the router works well.
• For models needing USB dongle to connect to
internet, check if the USB dongle is inserted well.
• Make sure the TV has connected to the router
successfully.
Browser / Solution (May not be available)
Web page can not be displayed completely
• Flash is not supported.
Browser is forced to be shut down
• Web page include too many large pictures, thus lead
to sucient memory and close the browser.
Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the symptom and
some solutions.
IM_ODL24750HS-TB_190618_V03_HR.indb 39 18/6/2019 14:35
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