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TROUBLESHOOTING
If there are any problems during operation, please refer to the following table. If problems cannot be
solved as indicated under Solution, please contact your manufacturer.
Problem Possible causes Solution
Appliance does not
work.
Power plug not connected properly. Check if the power plug is properly
connected to an electrical outlet.
No sound. Volume is set too low. Increase the volume level.
Sound is muted. Restore sound by pressing MUTE.
Settings at the source device are not
correct.
Ensure that the external source
has correct volume settings and is
playing a track.
Bad audio quality. Bad Bluetooth® reception. Shorten the distance between the
Bluetooth® device and the appliance
and make sure that no obstacles are
disturbing the connection.
Connecting cables are not inserted
correctly.
Ensure that the connector cables
to the source device are correctly
plugged in and plugs fully inserted.
Remote control does
not work.
Battery empty or not correctly
inserted.
Check that the battery is correctly
inserted or, if necessary, replace.
Distance between appliance and
remote control is too big.
Reduce the distance between the
remote control and the soundbar
and make sure there are no
obstacles between them. Aim the
remote directly at the Infrared
receiver on the soundbar.
Appliance does not
react to pressed
buttons.
Malfunction due to electrostatic
discharge.
Disconnect the appliance from the
power supply.
Connect the power plugs again to
an electrical outlet.
IM_OCS120BT-B_180109_V04.HR.indb 15 9/1/18 8:43 am
15


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