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19
Troubleshooting
Symptoms Causeandsolution
Withoutpower Whetherthebatteryisenough.
Pleaseconfirmwhetherturnontheplayer.
Isthemainswitchturnedon?
Without sound
insideearphone.
Please confirm the volume is not in the status
ofZeroandtheconnectionofearphoneisok.
Pleaseconfirmtheearphoneisclean
The broken MP3 will produce noise with
differentgradesevencannotplaymusic.Please
confirmthecompletefiles.
Tryanotherpairofheadphones.
Thecharacteron
thedisplayscreen
isinabnormal
shape.
Please confirm the language that you selected
iscorrect.
Cannot download
musicnormally.
WhethertheinstallationofdriverisOK
CheckwhetherdamagedtheconnectionofUSB
and the connection is OK. Check whether
there’sanyemptymemoryspace.
Besurethatbuttonlockisdeactivated.
No USB connection
is established to
thePC.
Check cable/plug connection to the PC,
Windowssystem configuration andUSBdriver.
Restart PC, remove and reconnect the USB
cable,reinstalldrivers
Ifthemalfunctioncontinues, contact customer
services.
The device has
stoppedworking.
Press the power button until the device turns
off.
Theplayershutsoff
afterashorttime
orcannotbe
turnedon.
However,theUSB
connectionworks.
Fullychargethebattery(34hours)
Iftheplayerhasnotbeenusedforanextended
period of time, then the first two battery
chargingcyclesshouldlast8hourseach.
19


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