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IMPORTANT: AXDIA will only accept parcels that have an
RMA number.
Please observe the following when sending the product:
1. Send the product suitably packaged with carriage and insurance paid. Do not
enclose any accessories with the products (no cables, CD's, memory cards,
manuals, etc.), unless the AXDIA Service Centre specifies otherwise.
2. Mark the RMA number on the outside of the package in such a way that it is
visible and clearly legible.
3. You must enclose a copy of the sales slip as proof of purchase.
4. Once AXDIA has received the product, it will meet its warranty obligations in
accordance with the warranty conditions and will return the product to the
sender with carriage and insurance paid.
Service outside of warranty
AXDIA can refuse any service claim made that is not covered by the
warranty. If AXDIA agrees to provide a service outside the warranty, the
customer will be invoiced for all repair and transport costs.
AXDIA will not accept any packages that have not first been approved by
AXDIA by means of an RMA (Return Material Authorization).
23


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