Manual Oce User Manual NDPS Gateway (page 46 of 47) (English)

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7 Troubleshooting

7.4 Troubleshooting the NDPS Module

7.4.1 Why does an event not generate the pop-up or log

message on the client machine?

First, be sure to check the events. Select the Printer Agent in the NDPS

Printer Manager, select “Configuration” and select “Notification”. There

are different icons for different notification mechanisms. You will see at

least two, the log and pop-up. Make sure that the events are properly set for

each notification method.

There are two kinds of events: print job events and printer events. For Public

Access Printers, printer events will not be transmitted outside a print job

session. For instance, if the printer runs out of paper in the middle of

printing, the event will be reported. If the client is not printing a document

and an out-of-paper event has occurred, a warning for this event will not be

transmitted to the client.

For Controlled Access Printers, make sure that the NDPS broker object has

the right to write to the client. Otherwise, the message cannot be transmitted

to the client due to the NDS access control.

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Oce User Manual NDPS Gateway Manual

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