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COMMAND CENTER
23
7 Troubleshooting
If trouble occurs with COMMAND CENTER, carry out the applicable checkpoints and
procedures indicated on the following pages. If the trouble persists, contact your service
representative or authorized service center.
Trouble Check point Procedure Reference
Page
I can’t access COMMAND
CENTER.
Is the power turned on to this
machine?
Turn the power on to this machine,
wait until it is a ready state and try
to access COMMAND CENTER.
-
Is the network cable properly
connected?
Connect the network cable
properly.
-
Are the network settings that are
made in this machine correct?
Perform the network settings from
the operation panel. Contact your
network administrator for
information on the appropriate
settings.
-
Is the IP address for this
machine entered correctly?
Enter the correct IP address.
Check with your network
administrator to make sure the
correct IP address has been
designated for this machine.
-
Are the LAN settings that are
made in your browser
application correct?
Check the settings made in your
browser application. For details,
refer to the Help function, etc. in
your browser application.
-
Has the administrator set up an
IP Filter function?
Access COMMAND CENTER
from an approved IP address.
15
The SNMP Read Community
settings function as passwords
to control read and write access
to the device via SNMP.
Access COMMAND CENTER
from an approved Read
Community.
18
Does the version of your
browser application support
operation using COMMAND
CENTER?
Use a browser application that
supports operation using
COMMAND CENTER.
3
Characters do not display
properly in COMMAND
CENTER.
Does the version of your
browser application support
operation using COMMAND
CENTER?
Use a browser application that
supports operation using
COMMAND CENTER.
3
I can’t access the Basic,
Printer, and Advanced pages.
Has the administrator set a
password?
Enter the appropriate password. -
I can’t perform settings. Is the printer currently in
operation?
Settings are not possible while the
machine is currently printing. Wait
until the operation has been
completed.
-
The settings I made are not
registered.
Did you click on the Submit
button after making the
settings?
After you make the desired
settings, click on the Submit
button and move to another page
or close COMMAND CENTER
window.
10
Did you click on the Restart
button after making the network
settings? Network settings are
not registered until the machine
is restarted.
Restart this machine. All settings
will be registered.
12
The administrator has forgotten
the Admin password.
- If the Admin password is
forgotten, reset to factory defaults.
12
24


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