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welcome
getting started
watching videos
external source
managing videos
transferring videos
support
what to do if ...
Here you can find solutions to some of the most common problems that may occur when using
Madison. If you do not find a solution to your problem, please contact the novero hotline.
I cannot turn on my Madison
Make sure the player keys are unlocked and the battery is charged. Otherwise, charge Madison
and try again.
there is no sound on my Madison
Make sure that the volume is turned up by pressing
E on the player while a video is playing.
If there is still no sound, try to connect an external pair of headphones to the player – the
pre-installed earplugs may be broken.
You can also try playing another video file. The file without sound may be damaged.
my Madison does not react to input
Make sure that the keys are unlocked.
If Madison still does not react, reset it:
Press
D and A on the player simultaneously and hold for 5 seconds.
I have copied videos to Madison, but they are not on the list
Always use the n.vision software to transfer videos to Madison. You cannot copy videos directly to
Madisons memory card.
Madison cannot access the SD card
Please format the SD card:
Enter Settings (J) in Madisons home screen menu.
Choose Format SD card.
Choose Yes when asked to format.
caution: All current video files on the SD card will be deleted.
I am useing a memory card, but video is freezing
You probably have a memory card that is too slow. Please use a memory card with speed class
4 or higher)
I want to restore factory settings
Enter Settings (
J) in Madisons home screen menu.
Choose Restore factory settings.
Choose Yes when asked to restore.
I want to update the software in Madison
Madison is updated through the n.vision software.
Connect Madison to your computer.
Open the n.vision software.
Check the My MADISON panel. If new software is available, it will be displayed here.
If an update is available, click on the update button to start the procedure.
I do not find the PC or MAC software on the memory card
Please go to www.novero.com to download the software.
I want to change the location where my imported videos are stored
start the n.vision software.
click on the settings icon.
enter a new folder in n.vision settings.
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